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Are you based outside the UK?

Important information regarding customs.

Understanding customs
Customs is a common term in international shipping which refers to the duties, fees or taxes levied on goods transported from one country to another. These costs vary depending on the item and country and are over and above the carrier’s cost to ship goods. Every country has its own rules and guidelines for this.

Who pays customs duties, fees or taxes?
When your goods arrive at the border, the applicable customs duties, fees or taxes will be assessed and must be paid by the buyer before they can be delivered. Based upon the quantity or value of what you are shipping, and where you are shipping to, there may be no costs at all.