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On all orders - Except Curtain Tracks

Shipping

To return your product, you should mail your product to: 7 Talbot Road, Harrow, HA3 7QQ, United Kingdom. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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Warranty

Thank you for your interest in the products and services of Ajax Online Ltd This Limited Warranty applies to physical goods, and only for physical goods, purchased from Ajax Online Ltd (the ?Physical Goods?).

What does this limited warranty cover?

This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period. During the Warranty Period, Ajax Online Ltd will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.

What will we do to correct problems?

Ajax Online will either repair the Product at no charge, using new or refurbished replacement parts.

How long does the coverage last?

The Warranty Period for Physical Goods purchased from Ajax Online Ltd is 365 days from the date of purchase. A replacement Physical Good or part assumes the remaining warranty of the original Physical Good or 365 from the date of replacement or repair, whichever is longer.

What does this limited warranty not cover?

This Limited Warranty does not cover any problem that is caused by:
  • Malfunctions or damage not resulting from defects in material or workmanship.

What do you have to do?

To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you. You will also need proof of purchase.

Technical Assistance

Available from our specialists

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