2 - 3 Working Day Delivery

Orders shipped same day

Shipping

To return your product, you should mail your product to: 7 Talbot Road, Harrow, HA3 7QQ, United Kingdom. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Are you based outside the UK?

Important information regarding customs.

Understanding customs Customs is a common term in international shipping which refers to the duties, fees or taxes levied on goods transported from one country to another. These costs vary depending on the item and country and are over and above the carrier's cost to ship goods. Every country has its own rules and guidelines for this. Who pays customs duties, fees or taxes? When your goods arrive at the border, the applicable customs duties, fees or taxes will be assessed and must be paid by the buyer before they can be delivered. Based upon the quantity or value of what you are shipping, and where you are shipping to, there may be no costs at all.

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Warranty

Thank you for your interest in the products and services of Ajax Online Ltd This Limited Warranty applies to physical goods, and only for physical goods, purchased from Ajax Online Ltd (the ?Physical Goods?).

What does this limited warranty cover?

This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period. During the Warranty Period, Ajax Online Ltd will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.

What will we do to correct problems?

Ajax Online will either repair the Product at no charge, using new or refurbished replacement parts.

How long does the coverage last?

The Warranty Period for Physical Goods purchased from Ajax Online Ltd is 365 days from the date of purchase. A replacement Physical Good or part assumes the remaining warranty of the original Physical Good or 365 from the date of replacement or repair, whichever is longer.

What does this limited warranty not cover?

This Limited Warranty does not cover any problem that is caused by:
  • Malfunctions or damage not resulting from defects in material or workmanship.

What do you have to do?

To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you. You will also need proof of purchase.

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Are you based outside the UK?

Important information regarding customs.

Understanding customs
Customs is a common term in international shipping which refers to the duties, fees or taxes levied on goods transported from one country to another. These costs vary depending on the item and country and are over and above the carrier’s cost to ship goods. Every country has its own rules and guidelines for this.

Who pays customs duties, fees or taxes?
When your goods arrive at the border, the applicable customs duties, fees or taxes will be assessed and must be paid by the buyer before they can be delivered. Based upon the quantity or value of what you are shipping, and where you are shipping to, there may be no costs at all.